"����ó��" ¼±Åà °á°ú (9°³)
1. ±Í»ç¿¡°Ô ºÒ¸¸ÀÇ ¿©Áö¸¦ µå¸° °Í¿¡ ´ëÇØ ±íÀÌ »ç°ú µå¸³´Ï´Ù.
  We very much regret having given you cause for complaint.
2. ±Í»çÀÇ ºÒ¸¸À» Á¶»çÇÑ ÈÄ ´ç»ç´Â ´ç»çÀÇ ¹ß¼ÛºÎ¿¡¼­ ½Ç¼ö°¡ ÀϾ´Ù´Â °ÍÀ» È®½ÅÇÒ ¼ö ÀÖ¾ú½À´Ï´Ù.
  After investigating your complaint, we have ascertained that an error was made in our dispatch department.
3. ±Í»çÀÇ Å¬·¹ÀÓÀº ÀúÈñ º¸Çèȸ»ç·Î ³Ñ°ÜÁ³À¸¹Ç·Î, °Å±â¿¡¼­ ±Í»ç¿¡°Ô °ð ¿¬¶ôÀ» ÃëÇÒ °ÍÀÔ´Ï´Ù.
  Your claim has been passed on to our insurance company, who will get in touch with you soon.
4. ±×·¯ÇÑ ½Ç¼ö°¡ ´Ù½Ã´Â ÀϾÁö ¾Êµµ·Ï Áï°¢ÀûÀÎ Á¶Ä¡¸¦ ÃëÇÏ°í ÀÖ½À´Ï´Ù.
  Steps are being taken immediately to ensure that such mistakes do not occur in future.
5. ¸¸¾à ±× ÆÄ¼ÕµÈ ¹°Ç°À» º¸°üÇÏ°í °è½Å´Ù¸é, ±×°Í¿¡ ´ëÇØ Ç¥½Ã°¡°ÝÀÇ 30%¸¦ ¼ÛÀå¿¡ ±âÀÔÇÒ ¿ëÀÇ°¡ ÀÖ½À´Ï´Ù.
  If you Keep the damaged goods, we are prepared to invoice them at 30% of the list price.
6. À̹ø Áö¿¬°ú ±×°ÍÀÌ ±Í»ç¿¡ ³¢Ä£ ºÒÆí¿¡ ´ëÇÑ ÀúÈñÀÇ ½É½ÉÇÑ »ç°ú¸¦ ¹Þ¾ÆÁֽñ⠹ٶø´Ï´Ù.
  Please accept our sincere apologies for this delay and the trouble it has caused you.
7. À̹ø Áö¿¬Àº ´ç»çÀÇ ÅëÁ¦ ¹ÛÀÇ ¹®Á¦À̹ǷΠ¾î¶² Ã¥ÀÓµµ Áú ¼ö ¾ø½À´Ï´Ù.
  Since this delay is beyond our control, we cannot assume any liability.
8. À߸øµÈ ºñÇ°¿¡ ´ëÇÑ ´ëüǰÀÌ ¿À´Ã ¹ß¼ÛµÇ¾ú½À´Ï´Ù.
  A replacement for the faulty equipment was dispatched today.
9. Áö¿¬¿¡ ´ëÇØ »ç°ú¸¦ µå¸®¸ç ´ç»çÀÇ ´ëº¯Ç¥[Á¤Á¤µÈ ¼ÛÀå]¸¦ µ¿ºÀÇÕ´Ï´Ù.
  We apologize for the delay and enclose our credit note [rectified invoice].
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