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"����ó��" ¼±Åà °á°ú (9°³) |
1. |
±Í»ç¿¡°Ô ºÒ¸¸ÀÇ ¿©Áö¸¦ µå¸° °Í¿¡ ´ëÇØ ±íÀÌ »ç°ú µå¸³´Ï´Ù. |
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We very much regret having given you cause for complaint. |
2. |
±Í»çÀÇ ºÒ¸¸À» Á¶»çÇÑ ÈÄ ´ç»ç´Â ´ç»çÀÇ ¹ß¼ÛºÎ¿¡¼ ½Ç¼ö°¡ ÀϾ´Ù´Â °ÍÀ» È®½ÅÇÒ ¼ö ÀÖ¾ú½À´Ï´Ù. |
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After investigating your complaint, we have ascertained that an error was made in our dispatch department. |
3. |
±Í»çÀÇ Å¬·¹ÀÓÀº ÀúÈñ º¸Çèȸ»ç·Î ³Ñ°ÜÁ³À¸¹Ç·Î, °Å±â¿¡¼ ±Í»ç¿¡°Ô °ð ¿¬¶ôÀ» ÃëÇÒ °ÍÀÔ´Ï´Ù. |
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Your claim has been passed on to our insurance company, who will get in touch with you soon. |
4. |
±×·¯ÇÑ ½Ç¼ö°¡ ´Ù½Ã´Â ÀϾÁö ¾Êµµ·Ï Áï°¢ÀûÀÎ Á¶Ä¡¸¦ ÃëÇÏ°í ÀÖ½À´Ï´Ù. |
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Steps are being taken immediately to ensure that such mistakes do not occur in future. |
5. |
¸¸¾à ±× ÆÄ¼ÕµÈ ¹°Ç°À» º¸°üÇÏ°í °è½Å´Ù¸é, ±×°Í¿¡ ´ëÇØ Ç¥½Ã°¡°ÝÀÇ 30%¸¦ ¼ÛÀå¿¡ ±âÀÔÇÒ ¿ëÀÇ°¡ ÀÖ½À´Ï´Ù. |
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If you Keep the damaged goods, we are prepared to invoice them at 30% of the list price. |
6. |
À̹ø Áö¿¬°ú ±×°ÍÀÌ ±Í»ç¿¡ ³¢Ä£ ºÒÆí¿¡ ´ëÇÑ ÀúÈñÀÇ ½É½ÉÇÑ »ç°ú¸¦ ¹Þ¾ÆÁֽñ⠹ٶø´Ï´Ù. |
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Please accept our sincere apologies for this delay and the trouble it has caused you. |
7. |
À̹ø Áö¿¬Àº ´ç»çÀÇ ÅëÁ¦ ¹ÛÀÇ ¹®Á¦À̹ǷΠ¾î¶² Ã¥ÀÓµµ Áú ¼ö ¾ø½À´Ï´Ù. |
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Since this delay is beyond our control, we cannot assume any liability. |
8. |
À߸øµÈ ºñÇ°¿¡ ´ëÇÑ ´ëüǰÀÌ ¿À´Ã ¹ß¼ÛµÇ¾ú½À´Ï´Ù. |
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A replacement for the faulty equipment was dispatched today. |
9. |
Áö¿¬¿¡ ´ëÇØ »ç°ú¸¦ µå¸®¸ç ´ç»çÀÇ ´ëº¯Ç¥[Á¤Á¤µÈ ¼ÛÀå]¸¦ µ¿ºÀÇÕ´Ï´Ù. |
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We apologize for the delay and enclose our credit note [rectified invoice]. |
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