Dear Mr. Taylor:

Thank you for your letter of September 27 regarding our delay insending the goods you ordered August 3.

We are sorry to have inconvenienced you in this way. We always try tosend goods within the period stipulated in our advertising; however,on this occasion we failed to meet that objective. I hope you willaccept the enclosed gift certificate as a token of our sincereapologies in this matter.

The delay in delivery was caused by a big strike in our factory. Irecognize that this is not an adequate excuse, but you should havereceived the items you ordered by now. I hope they meet yourrequirements.

If there is anything further I can do to ensure your satisfaction,please contact me.

Sincerely,

Ä£¾ÖÇÏ´Â Taylor¾¾

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