Dear Mr. Jones:

We received your letter regarding the delay of shipment. Please acceptour apology for this delay. It was caused by the belated arrival ofsome of the raw materials. Your order will be ready for shipment inthree weeks. We hope they will arrive in time.

Thank you for your understanding in this matter.

Sincerely,

Ä£¾ÖÇÏ´Â Jones¾¾

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